Pay as you go IT support is ideal for those who have an existing IT department that needs additional resources, for those with one-off support requirements and for those who aren’t able to commit to a support contract.

We understand that some of our clients only need support now and again so there are two options for non-contract support.

Ad – Hoc

• Ideal for emergency IT support this service is available to everyone. You will be allocated an engineer qualified to deal with your issue.
• Priority is given to contract clients so availability cannot be guaranteed with Ad-Hoc support.
• Our standard non-contract rates for support services are $100 per hour in office hours and $150 per hour out of office hours.

 

Block Booking Engineer Hours

• This service allows non-contract clients to purchase a block of 10 or more engineer hours at a reduced rate. Clients are allocated the number of hours they have purchased against their record in our systems. As time is used up it’s deducted from your allocation.
• Hours purchased in blocks are charged at $80 per hour during office hours and $130 per hour out of hours.
• You will receive a statement of time used and time remaining every month.